Frequently Asked Questions

In an effort to help make your move day a pleasant one, we have prepared some FAQs for you to review. These are some of the most common questions that we incur. Please prepare for your move by having all applicable (loose) items boxed and sealed and all furniture disassembled. Our office will call to confirm your move the day prior, so when scheduling with us, please provide a number where you can be reached during your move.

FAQs

Are you a licensed Company?

Yes, we are licensed Relocation Company.

Are my Cargo insured?

We carry the standard coverage that is required by the Department of transportation. Additional insurance can be purchased at your expense.

Do you charge by the item or by the hour?

We can charge that way, but you best price will be our normal flat-rate pricing. And we guarantee your best price for your Cargo move.

Do items have to be disassembled?

Yes. The movers will dissemble and reassemble an item for you at a nominal fee – please request this when scheduling your move. If you are selecting the option to pay for your move hourly, the same hourly rate will apply for this service. If you are choosing our Flat Rate option, we can quote your move including this service.

Can I leave items in dresser drawers?

Yes, but please remove all breakables. Remove all items out of armoires and dressers with non-secured doors.

Do you sell boxes?

Yes, we do, and we offer 20 free boxes with your move when we pack for you.

Is tipping standard?

Most customers tip between 10%-15% but tips are not required.

What forms of payment are accepted?

Balance Logistics & Relocation accepts cash, money orders, checks or On Line Payments.

Can the movers call me prior to arrival?

Yes. The office or the crew will call 30 minutes prior to arrival at your specified location.

Do hanging clothes need to be boxed?

Yes. All items that can be boxed must be boxed including but not limited to clothes, pictures, lamps and electronics. All boxes must be sealed on the top and bottom.

What items will not be taken?

Flammables, guns, unboxed items, live plants, pottery, and anything that cannot safely be handled by a two man team.

Can you load or unload a rental truck?

Yes we are.

Are there hidden costs?

No. All costs will be given to you prior to the move date. Please be sure and have the keys to your new residence as there will be a fee assessed if the movers have to wait.

Do you offer discounts?

During non-peak times we can provide a discount.

Frequently Asked Questions